We're very sorry to hear that! If something goes wrong with your avatar purchase, we suggest requesting a refund by following these steps and make a new purchase to be able to use the feature later:
🤖 If you use Android | 🍎 If you use iOS |
If you can't use your purchase for some technical reasons, you'll receive an automatic refund within three days. Alternatively, you can request a refund by:
|
|
➡️ Refunds are managed by Google. Your funds will be transferred depending on the payment method you chose for your purchase. | ➡️ You’ll be updated by Apple within 48 hours. Unfortunately, we don’t manage your Apple subscriptions and payments, so we can’t issue refunds directly. For further information on Apple refunds, refer to Apple Support at the bottom of the linked page. |