If you have an active subscription to Remini but can't access the benefits you paid for, this may be due to several reasons.
- You're trying to use a feature that requires an additional payment of credit packs. Some features may require an additional payment on top of your subscription to be used. If you're prompted with a paywall to use them, they are not included in your plan.
- The plan you subscribed to doesn't include access to some of the app's tools or features. As Remini offers a variety of plans that change over time, the may not always include full access to the app. If you subscribed to a plan that excludes the use of some feature, the app will ask to upgrade to a higher plan to use some tools.
- Your subscription attempt didn't go through. It's sometimes possible that a subscription doesn't fully go through and gets therefore canceled. To check whether this is your case, follow the instructions from Apple or Google, depending on your device's operating system.
- Your subscription isn't being recognised and needs to be restored. To do so, follow the steps available at I paid for a subscription on mobile and want to use it on a new mobile device.
- Your subscription was started on Remini Web. While some subscription plans on the mobile app include access to Remini Web, the contrary isn't true. If you started a subscription on Remini Web, this can't be transferred to the app. To do so, a new subscription to the mobile app is necessary.
👉🏻 If these steps don't resolve your concerns, please reach out to us through the app: Open Remini > Tap the ⚙️ gear icon on the home screen > Tap Contact Support.