If you’ve noticed unrecognized charges, make sure to verify the following:
- Double-check that you've effectively canceled your recurring subscription by checking the status of your subscription.
- Double-check that you don't have an additional subscription that was started on Remini Web. If you do, make sure you cancel it by following our instructions.
Please note that, while our website shares some features with Remini's mobile app, the two services remain substantially different and different processes must be followed.
📌 Please note that subscriptions activated through yourplan.remini.ai are not purchased through the Google Play Store or App Store and consequently won't appear in your Google Play ID or Apple ID subscriptions list.
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If these steps don't resolve your concerns, you might be facing one of the following scenarios:
👉🏻 You activated a subscription using a different email address
To avoid unnecessary charges, follow these steps:
- Make sure to review your subscription details by looking for our welcome email in your inbox: both the login channel and registered email address are specified in our first email!
- Try using other email addresses that might be linked to your Remini subscription to find the one you used when the plan was activated. Follow the dedicated instructions to cancel any redundant subscriptions.
👉🏻 A previous payment failed and entered a retrying mode
The charges you see might be due to previously failed payments going through a retry process. When a payment fails due to insufficient funds, our system may attempt to process it again in the following days, which can result in multiple transactions being charged within a short period of time.
❗️These charges are to be expected even if you’ve already unsubscribed from the service, as they refer to previous payments that weren't successful on the first attempt. We suggest to:
- Check your payment method to ensure there are no issues. Make sure you have sufficient funds and that your payment information is up to date.
- Review your billing history: visit this page, write your email, and click Next > Get Link to Manage Subscription. You will receive an email containing a temporary link to access your plan information, including all transaction details and payment methods used.
| 📌 If after following all these steps you can't identify the charge that occurred, please reach out to us through our dedicated Contact Form by selecting the option "I was wrongly charged". |
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