I’ve canceled my subscription, but I’m still being charged.

If you’ve canceled your subscription to the Remini mobile app following our instructions, but you’re still being charged for a Remini service, it’s likely you subscribed to Remini Web.

Remini Web is the desktop version of Remini. It requires a separate subscription that must be canceled via a web browser.

To check if you have an ongoing subscription to Remini Web and to cancel it, follow these steps:

💳 If you pay via credit or debit card	If you pay via PayPal
Open the Remini Web homepage Click Login in the top-right corner of the screen and enter your login details Click My Account > Subscription > Cancel plan Click Cancel plan	Open the Remini Web homepage Click Login in the top-right corner of the screen and enter your login details Click My Account > Subscription > Cancel plan Login to PayPal Open PayPal’s Recap page and click Cancel plan
⚠️ If you signed up for a free trial and then decide not to start a subscription, make sure to cancel it no less than 24 hours before the trial ends to avoid unwanted charges.	⚠️ If you signed up for a free trial and then decide not to start a subscription, make sure to cancel it no less than 24 hours before the trial ends to avoid unwanted charges.

❓Further support is available in the Help section of our website. Alternatively, reach out to [e-mail].