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To help us troubleshoot a subscription issue, send us your Backend ID by following these steps: 

  1. Open Remini
  2. On the first page that appears, press four fingers for about 5 seconds
  3. A menu will show up—tap on IDs
  4. Tap on Copy All IDs (Android) or All IDs (iOS), copy and send them in reply to the ticket you've submitted

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